Did you know you can automatically send email notifications to customers who submit work requests via Service Request module or by our WebMaint module? You can send email upon different status changes, such as when a workorder status is changed to approved or when the workorder has been completed.
The Escalation Setup below is an example of being notified for a Workorder status Change, this will send the Role/Person specified on the Communication Template an email everytime someone changes a WORKORDER to APPR.







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