Comments on: Automatic service request email notifications with escalations http://maximotimes.com/maximo/automatic-service-request-email-notifications-with-escalations/ All Things Maximo Tue, 07 Feb 2012 18:49:19 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Understanding Escalation Points http://maximotimes.com/maximo/automatic-service-request-email-notifications-with-escalations/comment-page-1/#comment-1971 Understanding Escalation Points Tue, 20 Sep 2011 13:06:14 +0000 http://maximotimes.com/?p=1005#comment-1971 [...] forward example and I normally probably wouldn’t post it as I have already written about setting up escalation points before, but in my example, I used the ‘getdate()’ SQL method to calculate which records were [...] [...] forward example and I normally probably wouldn’t post it as I have already written about setting up escalation points before, but in my example, I used the ‘getdate()’ SQL method to calculate which records were [...]

]]> By: Chon http://maximotimes.com/maximo/automatic-service-request-email-notifications-with-escalations/comment-page-1/#comment-1137 Chon Mon, 01 Nov 2010 15:31:27 +0000 http://maximotimes.com/?p=1005#comment-1137 Check your SMTP. Check your SMTP.

]]> By: Janhavi http://maximotimes.com/maximo/automatic-service-request-email-notifications-with-escalations/comment-page-1/#comment-1135 Janhavi Mon, 01 Nov 2010 08:26:12 +0000 http://maximotimes.com/?p=1005#comment-1135 Hi chon, i have created one escalation like when Service request raised and no action taken for 3 days then it will automatically change status to queued and notification will send to Admin. i have applied condition point : STATUS = (select value from synonymdomain where domainid='SRSTATUS' and maxvalue='NEW') AND (SYSDATE - REPORTDATE >=3) schedule 24h,*,0,*,*,*,*,*,*,* elapsed time attribute: REPORTDATE elapsed time interval:3.00 interval unit of measure: days action: SRQUEUED and Notification to ADMIN and REPORTEDBY i have validated and activated it i m getting two rows for tht condition also, but not able to see notification in inbox can you tell me wht could be the problem Regards janhavi Hi chon,

i have created one escalation like when Service request raised and no action taken for 3 days then it will automatically change status to queued and notification will send to Admin.

i have applied condition point :
STATUS = (select value from synonymdomain where domainid=’SRSTATUS’ and maxvalue=’NEW’) AND (SYSDATE – REPORTDATE >=3)

schedule 24h,*,0,*,*,*,*,*,*,*

elapsed time attribute: REPORTDATE

elapsed time interval:3.00

interval unit of measure: days

action: SRQUEUED

and Notification to ADMIN and REPORTEDBY

i have validated and activated it
i m getting two rows for tht condition also,
but not able to see notification in inbox

can you tell me wht could be the problem

Regards
janhavi

]]>