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Check license number in Maximo 7

November 4, 2009 By 6 Comments

In previous Maximo versions, such as Maximo 6, you used to be able to check the license number by clicking on Help -> About Maximo. Now, in Maximo 7, if you click on Help -> System Information, the “License #” field is now blank.  Anyone know how to find this license key value somewhere?

There is an ‘mxe.UserLicenseKey’ property in the maximo.properties file and in the database, but mine is NULL when I installed Maximo 7.  Anyone else has a NULL value?

Filed Under: Maximo Tagged With: ,
About Chon

I am a Senior Software Engineer at InterPro Solutions, LLC located in Wakefield, MA.

  • http://www.gbm.net Franklin

    Mine’s NULL too, Actually I’ve found in a document that this is expected an it’s not an error

    • http://interprosoft.com Chon

      Hmm… Do you happen to have that document?

  • uof

    System Info screen shows blank License #
    This is not an error and it is to be expected

    http://www-01.ibm.com/support/docview.wss?uid=swg21307712
    Maximo 7.1 Install Errors

    • http://interprosoft.com Chon

      Thanks guys… so does this mean that each version of Maximo 7 installed doesn’t have a license key unless we manually enter it in the maximo.properties file? How does IBM keep track of this? I can’t imagine it being hard coded in the install files. How would IBM track licensed users if they don’t have the license key value?

  • sudhir kumar

    i got the following error while installing maximo base services version 7 in windows

    CTGIN2407E : An Error was encountered processing the license agreement,installer cannot continue

    Thanks

    • http://interprosoft.com Chon

      I did some quick research and couldn’t find anything on that error. Anyone else encounter this issue?

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