WebMaint – Customer Service Request Module
This web-based add-on to IBM’s Maximo application system provides customers with a simple way to enter service requests and view their previously entered service tickets. Customers can enter requests without having to be a registered Maximo user, therefore eliminating the need for a user to register or be registered in Maximo. Once a request has been submitted the user immediately receives a Maximo workorder reference number both on the screen and via email notifications.
WebMaint Features
- 100% browser independent
- Easy entering and tracking of work requests
- Simple configuration of email notifications
- Instant customer email notifications throughout work order process from ‘Waiting Approval’ to ‘Completed’
- Eliminate the need to manage Service Request tickets
- Survey feature (if activated)
- Simple Portal/LDAP integration (if needed)
- Advanced search capabilities
- Easily view and print work order details
- Maximo 4x, 5x, 6x and 7x compatible
