Here is a document from IBM on setting up an escalation to cancel SR. It’s a pretty straight forward example and I normally probably wouldn’t post it as I have already written about setting up escalation points before, but in my example, I used the ‘getdate()’ SQL method to calculate which records were not processed the last time [...]
Understanding Escalation Points and setup escalation to cancel a Service Request
September 20, 2011 by 1 Comment
Getting started with Maximo Start Centers
July 28, 2011 by 7 Comments
This entry is part 1 of 5 in the series Maximo Start CentersA Maximo start center is the first screen you see right after you log in. You have a default start center which is a grouping of modules that relate to your work and can include all of the Maximo modules or a selection [...]
Run an .exe file from an Escalation in Maximo
May 5, 2011 by 1 Comment
This is a nice little trick to run an .exe file from an escalation. The possibilities are endless with this. This document shows how to run an executable that is hosted on the administrative workstation from an escalation. This document is too import to just link to (as you know IBM support documents can go [...]
Separate user interface from escalations
March 24, 2011 by 1 Comment
To improve performance for large scale environment, it is best to separate different work elements in Maximo 7 from the user interface (UI). This example from IBM shows how to separate escalations from the UI in WebSphere. You can then use this method to separate other work related parts such as cron tasks and reporting. [...]
Can you email a report from a workflow?
February 2, 2011 by 14 Comments
Here is a question that was brought to me and it’s an interesting one of course. I would assume that most places would probably find this useful especially when a PO or PR is approved and having it email a BIRT report in Maximo 7 automatically. It would be a great feature to have. I [...]
Maximo Email Approval
October 6, 2010 by 11 Comments
How many of you would be interested in a solution that gave you the ability to approve work orders or whatever thru emails? This is how it would work. Maximo will send out emails based on certain criteria, let’s say a work order that is in WAPPR status. You would receive this email on your [...]
Automatic service request email notifications with escalations
January 25, 2010 by 8 Comments
Did you know you can automatically send email notifications to customers who submit work requests via Service Request module or by our WebMaint module? You can send email upon different status changes, such as when a workorder status is changed to approved or when the workorder has been completed. The Escalation Setup below is an [...]
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