Maximo e-mail listener support for Microsoft Exchange 2010

Written by Chon Neth, Editor-in-Chief

Problem(Abstract)
After installing Exchange 2010, Maximo is no longer able to access the mailbox configured in the E-mail Listener application

Symptom
The following error will be seen in the Maximo log:

Error connecting to mail server for address on
mail server .Please examine the Maximo log file
javax.mail.AuthenticationFailedException Command is not valid in this
state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java 104)
at javax.mail.Service.connect(Service.java(Compiled Code))
at javax.mail.Service.connect(Service.java(Inlined Compiled Code))
at javax.mail.Service.connect(Service.java(Compiled Code))
at psdi.common.emailstner.EmailListnerTask.readMessagesFromMailServer
(EmailListnerTask.java 350)
at psdi.common.emailstner.EmailListnerTask.performTask
(EmailListnerTask.java 142)
at psdi.common.emailstner.EmailListnerCron.cronAction(EmailListnerCron.
java 47)
at psdi.server.CronTaskManager$CronThread.run(Unknown Source)

Resolving the problem
In Exchange 2010, the Default Authentication Method has changed for the POP3 and IMAP server.

The Default Authentication Method is now to use TLS ( Transport Layer Security ) Authentication which is not supported by Maximo.

The POP3/IMAP server must be reconfigured to use Basic Authentication to allow Maximo to access the mailbox. [IBM Support]

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